Forum Discussion

Stephen17's avatar
Stephen17
Joining in
7 months ago

Accessing e-mail

Some time ago I was asked to change my sign-in procedure to a non-Virgin Media e-mail address in order to access my @virginmedia.com e-mail. Somewhat onerous, but it does work. Today I've noticed that my domain name e-mail has gone down and this seems to be stopping me from accessing my Virgin Media mail as well. This seems a bit problematic. Is there some way I can change my Virgin Media sign-in to how it used to function? Virgin Media e-mail address and password. I have a couple of @virginmedia.com addresses in use in an account set up with an old @blueyonder.co.uk address. This issue only applies to only one of two @virginmedia.com addresses I currently use.

  • Stephen17's avatar
    Stephen17
    Joining in
    7 months ago

    My non-Virgin Media e-mail account is now up and running although I still cannot access my @virginmedia.com e-mail via this other address. I get caught in an endless loop of image verification and a notification that my e-mail or password are incorrect. 

  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    Bit hard to unpick what you are doing here from your description (and VM's current requirements are certainly confusing!)

    How are you trying to access your VM email, via VM webmail?

    If you have gone through the process of doing the third party email address security change in My VM, are you using that third party email address as the username for VM webmail along with your VM password?

    • Stephen17's avatar
      Stephen17
      Joining in
      7 months ago

      Thanks,

      Yes, accessing VM email via VM webmail.

      Yes, using my third party email address as username on VM webmail along with VM password.

      A tedious approach, but it all seemed to work until there was a problem with Microsoft 365 and my third party e-mail this morning. My wife received the same request from VM to use a third party e-mail to log into VM and ignored it. She can still access the old-fashioned way with VM email address and password.

       

    • Stephen17's avatar
      Stephen17
      Joining in
      7 months ago

      I cannot log into My Virgin Media using either my third party email address and VM password or my VM email address and VM password. At the sign in page I receive a warning that my email or password are incorrect.

      • Stephen17's avatar
        Stephen17
        Joining in
        7 months ago

        I've contacted support at Virgin Media and there seems to be an issue here. They have raised a ticket number and apparently it is going to take a week to sort out. Not ideal. 

  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    Is there a password reset for My VM (which may involve your security questions)?

    I think you need to get into My VM first of all to then gain access to webmail.

    If you can't get into My VM with a password reset, I think you will need the VM forum team to help you access the account.