Accessing e-mail
Some time ago I was asked to change my sign-in procedure to a non-Virgin Media e-mail address in order to access my @virginmedia.com e-mail. Somewhat onerous, but it does work. Today I've noticed tha...
Forum Discussion
Bit hard to unpick what you are doing here from your description (and VM's current requirements are certainly confusing!)
How are you trying to access your VM email, via VM webmail?
If you have gone through the process of doing the third party email address security change in My VM, are you using that third party email address as the username for VM webmail along with your VM password?
Thanks,
Yes, accessing VM email via VM webmail.
Yes, using my third party email address as username on VM webmail along with VM password.
A tedious approach, but it all seemed to work until there was a problem with Microsoft 365 and my third party e-mail this morning. My wife received the same request from VM to use a third party e-mail to log into VM and ignored it. She can still access the old-fashioned way with VM email address and password.