Hi there. I have had two virginmedia email addresses for a number of years. The secondary one I use for sites where I want to retain anonymity due to spam and marketing emails
now unable to access this secondary email account. On my mail app the IMAP settings keep prompting me for a password. When I enter it it says incorrect, and con’t see how to edit it on Virgin site or through O2 id.
is there a fix for this, as I see others having the same issue
Did that but still getting same message same error message on my mail app
Done that. Still getting same error message on mail app on my phone
Have you setup the VMO2ID for this mailbox? There are no such things now as primary and secondary mailboxes, as they now have to have there own VMO2ID account. Once the account is created see below.
Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'
