Forum Discussion

JanMWood's avatar
JanMWood
Tuning in
2 years ago

Access to Blueyonder email

after my phone contract was migrated to O2 I have no longer been able to log in to my Virgin Media emails. My phone was signed out of my Blueyonder account sometime during november. I am concerned I will lose access to the account entirely, and have important accounts linked to this address.

When I try to log in or reset my password it tells me to enter the email I usually use to sign in, which I am, but the response suggests my email doesnt exists.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Changing your phone account won't affect the status of your email account.  Changes to your broadband account certainly will. Can you still log into your broadband account and to webmail with a browser? 

    • JanMWood's avatar
      JanMWood
      Tuning in

      No im trying to access via browser, when trying to log in it suggests the email is incorrect or invalid

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        JanMWood  Can you confirm that you have a Virgin Media broadband account and that the problem email address is associated with it.

        You cannot continue to use a blueyonder email address without an associated VM broadband account.

        As jpeg has mentioned the switch of VM mobile accounts to O2 has no bearing on email access.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Is that when logging in to your broadband account as well?