Wilfjac wrote:
Is there a way for me to access my ‘in limbo’ ntl email inbox. My email and password aren’t being accepted by VM.
That 'in limbo' ntlworld address must have originally been set up as part of a VM broadband account. The key question Is whether that VM broadband account is still live or has it been closed?
If the original VM broadband account is still live then the Forum Team (VM staff who support this forum) will be able to check this out for you. However, they will need to talk to the Broadband contract holder before they can do anything.
If the original VM broadband account was closed more than 90 days ago then sadly the Forum Team will not be able to help you. In fact, if the broadband account was closed more than 90 days ago then it is likely that the email account has been deleted by VM in line with the Terms and Conditions of their VM broadband accounts.
One of the Forum Team will contact you via this forum thread in the next day or so and will be able to give you the official answer on this,
In the meantime it would be useful if you could post the current status of the associated VM broadband contract. By that I mean:
- Whether the original VM broadband account is still active
- Whether or not that original contract was in your name or someone-else's.
Don't post the details of the email address or account number on the forum. if necessary the VM staff will take that via a private message.
Coenoby