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courtogs's avatar
courtogs
Joining in
7 days ago

403 forbidden

Hi. Yesterday I had no problems signing in to my virgin account including e mail. Today I have tried numerous times but keep getting 403 forbidden message. I have turned my phone one and off, tried a different browser, tried secret mode, cleared browser cache but still get 403 forbidden message. I need urgent access to my e mails - what is happening?

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1 Reply

  • coenoby's avatar
    coenoby
    Very Insightful Person
    6 days ago

    courtogs​ "keep getting 403 forbidden message"

    The 403 Forbidden error message when signing into your webmail account usually means that there has been an issue with VM authenticating your email details.

    When you get that error, the way to resolve it is to generate a new  Mail app password for that  email account.

    To do that sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 

    Then

    1. Select Account Settings
    2. Select Identity & Security Settings
    3. Select Manage your products
    4. Select Manage email app password
    5. Click on the blue button 'Get New Password' 

    If you also access that VM email account via a mail app on your phone you will need to update/ edit  the email password in the mail  app's settings to this new mail app password that you have just generated. 

    Based on previous experience following this steps seems to resolve the 403 error when signing into the webmail account. However, once you have generated the new Mail app password VM staff often advise to then leave it about 30 minutes before trying to access the webmail account again.

    Coenoby