Forum Discussion

TCPIP's avatar
TCPIP
Tuning in
2 days ago

403 forbidden error

I get a 403 forbidden error attempting to access email or my account from the My Account pop up links on the top right of https://virginmedia.com .

I am using Both Chrome and Safari on iPad. 
I was able to access email ok until some point last week. I am using a North American ip address.

Note that I am not prompted for a username and password, so the account reset hints elsewhere in this forum are not applicable.

Error messages follows:

The requested URL was rejected. Please consult with your administrator.

Your support ID is c5b17a58-51e5-45a2-823e-32a45803926d

Error 403 - Forbidden

F5 site: pa2-par

[Go Back]The requested URL was rejected. Please consult with your administrator.

Your support ID is c5b17a58-51e5-45a2-823e-

403 forbidden
webmail

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi TCPIP 👋.

    Thanks for reaching back out to us, sorry to hear of the issues that you are facing with an IP issue. So that we can take a look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina