Suddenly every time I try to access my Blueyonder email account on the Virgin website I get a 403 Forbidden message. I reported it today by phoning Virgin but they didn't have a clue why it's happening or how to correct it. The person I spoke to was a complete idiot with not even any basic computer knowledge, yet he said he was part of the technical support team! He said he'll ask for it to be investigated but it will take 3-5 working days.I despair.
I finally got an email from Virgin Internet Security (several hours later), telling me to change my log in details for my Virgin Media and then my inbox would be unlocked. I did that, but STILL I get "Forbidden". How can I ever get into my email account again? Virgin seems to have completely messed up my ability to email with my blueyonder address.
Hi mikes2400 👋
Thanks for posting, and welcome back to the Community Forums.
I'm sorry to hear you've had trouble accessing your Virgin Media Mail and have continued to experience the issue after speaking with our team. I've taken a look on our side and can see that you spoke with our team shortly after your last post, and the issue was identified to be resolved.
How are things since contacting us?
Thanks,
After several attempts they finally managed to find a temporary fix that allowed me to log in. But they said this is a widespread fault that's cropped up recently affecting lots of people and it may be a long time before I can log in in the normal way. There are clearly serious problems once again with Virgin email.
I too am finding it increasingly difficult to access my ntlworld email account. I've got the dreaded forbidden and Luxembourgish page come up. No fix from Virgin as yet
If anyone has found a solution to this, it would be helpful to know what it is as I dread being unable to access or losing blueyonder emails ...
