Forum Discussion

Quorny's avatar
Quorny
On our wavelength
8 months ago

Why is a customer of 20 years charged 2 1/2 times more yhan a nes customer

Every 18 months i have to go through the nausea of negotiating a new contract. No other provider covers my area so I'm stuck with Virgin. I only need broadband and a TV package yet I'm charged £79 a month as an existing customer of 20 years yet a new customer can get better for only £33 a month. Virgin your a disgrace 

5 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    How come it is that, "No other provider covers my area ..."?

    Do you mean you can get no other high speed services or no other services at all (which would be unusual)?

    • Quorny's avatar
      Quorny
      On our wavelength

      Turns out the only other option is a Sky dish 

  • japitts's avatar
    japitts
    Very Insightful Person

    You've not mentioned what specific combination of services you have, and what you're comparing against?

    • Quorny's avatar
      Quorny
      On our wavelength

      Nothing fancy just broadband and medium TV package no films , sport none of that . £83 a month . An absolute rip of

      • japitts's avatar
        japitts
        Very Insightful Person

        Quorny wrote:

        Nothing fancy just broadband and medium TV package no films , sport none of that


        To conduct a reasonable comparison, it's useful to know which specific broadband & TV tiers you're talking about.

        As an illustration, VM offer 2 TV tiers - base-Mixit or top-tier Mega. Broadband has at least 3 speed tiers I believe.