I just looked at today's Virgin Media bill and saw that I was charged twice for Netflix Premium even though I only have one account. Can anyone help me? I don't want to overpay unnecessarily.
Forum TeamHi Filip04,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've received 2 charges for Netflix this month. We recently made some changes to the billing system and as a result, some customers may notice two charges for Netflix on their latest statement. This is because they were billed up to their previous billing date on the old platform, then billed in advance on the new platform to align Netflix charges with the billing cycle used for their VMo2 service.
This is a one-time occurrence to ensure all services are billed together moving forward. You've not been overcharged, it is simply an alignment of bill cycles so that everything on the bill covers the same time period.
Rest assured that on your next bill statement, there will only be the one charge 😊
Many thanks,
