Renewing contact
Why is it that new customers get greater deals like free tvs along with great prices were as loyal customers whose contracts are up for renewal don't?
I don't think loyalty means anything or it seems that way
Forum Discussion
Hi mrjezstubbs
Welcome to the Community Forums.
Sorry to hear you feel this way. As with all providers, we have introductory offers to new customers. At the start of all of our customers' time with us, they will have benefited from such a deal. Once this expires, we'll always do all that we can to offer the best existing customer deal that's available.
We also send out an end-of-contract notification to all of our customers before their minimum agreed term comes to an end, highlighting both the new package price and any other offers that may be of interest.We're always happy to review your package and cost to help find one that best suits your needs and budget. This doesn't always mean a downgrade. If you would like to discuss your package and the options that are currently available for you, please call 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
