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bigpmc's avatar
bigpmc
Tuning in
2 years ago
Solved

Contact renewal

Hello,

 

My package was due to expire 8th march 2024, so I rang and negotiated a new contract on the 21st February2024. I got the order and the contract documents through email but can't see a start date mentioned anywhere. When I log in to look at my package it will lists the old one, and had no mention of the new contract I agreed. Also, it mentions my bill will increase in April (based on auto renewal of my old deal-so substantially more expensive than the deal I agreed to on the 21st) My question is, has the contract gone through and it will just take effect when my old deal expires? Other than the email I received the same day I called, I've had no other sign it's gone through

 

Thanks for your help 

  • Hey bigpmc Thanks for reaching out to us here on the Virgin Media Community forums. ๐Ÿ‘‹๐Ÿผ

    I'm so sorry to hear about the issues you are having with the renewal, this is not what we want for any of our customers to experience. ๐Ÿ˜•
    I will assist you on the matter and investigate what has gone on.

    I will send a private message. โœ‰

    Kind regards,
    Ilyas.

2 Replies

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)

    Hey bigpmc Thanks for reaching out to us here on the Virgin Media Community forums. ๐Ÿ‘‹๐Ÿผ

    I'm so sorry to hear about the issues you are having with the renewal, this is not what we want for any of our customers to experience. ๐Ÿ˜•
    I will assist you on the matter and investigate what has gone on.

    I will send a private message. โœ‰

    Kind regards,
    Ilyas.

  • Can someone please get back to me on this? I received a private message on Friday, answered it with the required details but haven't heard anything since.

    Thank you