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virenpatel's avatar
virenpatel
Just joined
2 years ago

price hike on new contract

Greetings, just had similar problem with price up from £34 to £41 per month for broadband only. Price of loyalty I guess. Vodafone, BT charging £25. Talked to customer service and informed 3.9% inflation charges. The new renewal contract expires March 2024. Cancellation will cost £300+. Remember when Sir Richard(fan and a follower) had financial issues a few years ago, we stayed loyal to Virgin group.

Interesting, was offered £3.50 discount on answer message on saying thinking of leaving. Please help resolve from a loyal customer. Lesson learned, loyalty and sentimentality has no value. Should have departed after last contract had expired. Unhappy customer 😟

4 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Did you hold on after the recorded £3.50 offer?  You would probably have got a better offer from a live operator.

    Don't even think of being a loyal customer. There is no such thing to Virginmedia - you are just a direct debit that they can extract money from every month. 

    And Richard Branson has nothing to do with this US owned company, except for renting out the use of his Virgin brand. 

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    In purely commercial terms, "loyalty" could be translated as "will stay regardless of price".

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)
    2 years ago

    Hi virenpatel 

     

    Thanks for posting on our community forum and sorry to hear about the issue with your contract.

     

    If you give our team a call on 150 or 0345 454 1111 they'll be more than happy to check on this for you and look at negotiating a better deal for you. Unfortunately we do not handle general package changes via here and our team would love to look at getting this sorted for you.

     

    Regards

  • Alby41's avatar
    Alby41
    Superfast
    2 years ago
    • Plenty of ISPs out there now matey as Openreach extend their fibre network others Community/ City also making some serious financial competition for VM ... new kids on the block ZEN, EE/BT combo also offering deals and good customer services ... do a bit of research on ' Trustpilot ' see what other folk just like you have to say .... goodluck...😉