virenpatel
2 years agoJust joined
price hike on new contract
Greetings, just had similar problem with price up from £34 to £41 per month for broadband only. Price of loyalty I guess. Vodafone, BT charging £25. Talked to customer service and informed 3.9% inflation charges. The new renewal contract expires March 2024. Cancellation will cost £300+. Remember when Sir Richard(fan and a follower) had financial issues a few years ago, we stayed loyal to Virgin group.
Interesting, was offered £3.50 discount on answer message on saying thinking of leaving. Please help resolve from a loyal customer. Lesson learned, loyalty and sentimentality has no value. Should have departed after last contract had expired. Unhappy customer 😟