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CU081616's avatar
CU081616
Joining in
3 months ago

Possible Scam??

I have recently been receiving calls from 0191 209 7300 from a call centre claiming to be Virgin Media and saying that my Virgin TV boxes are out of date and won't be able to handle some of the downloads and Apps on offer and that a free upgrade is available. Before confirming any personal information I asked them to verify themselves by asking what my monthly DD payment was or a serial number for 1 of the boxes but hung up when this wasn't forthcoming. I have had a spate of calls also regarding saving 40% on my O2 mobile phone bills which included O2 looking emails asking me to click a link and texts with codes to confirm that looked genuine but having checked online I'm not so sure. Is anyone aware of this activity and if so is it authentic? 

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  • goslow's avatar
    goslow
    Alessandro Volta
    3 months ago

    It's impossible to decide anything about a call from caller ID alone due to scammers faking the caller ID.

    Same applies to very convincing-looking emails in the name of VM/O2.

    You were right to query the identity of the caller. The number you listed is reported as a scamming number via some of the online checking sites. The fact the caller hung up when questioned supports the idea it was a scam call.

    If you don't want any marketing contacts from VM, opt out by logging into 'My Virgin Media'

    Do you know which TV box you have at present? (Can only paste text for hyperlinks at present on the forum)

    https://www.virginmedia.com/help/check/status/guide/tv-sound-issues/which-tv-box

    I believe that Tivo boxes can still be used but, when they fail, they are replaced by the newer V6/360 box types.

    If you want to speak to VM about anything, the best way to do that is to place an outbound call yourself to make any enquiries.

    You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.