Poor customer service, Scammers

When I opted for virgin media big bundle service, they had a promotional offer going on at that time. Offer 1 was a 50 inch toshiba TV and Offer 2 was a free service for 3 months amounting to 155GBP. I opted for offer 1 and its been 3 months since I received the television set. When I call the company and ask for it, no one is willing to help and they just forward it to their rewards team and tell me to wait for another 72hrs. I called 3 times in the past 2 or 3 weeks and I get the same response everytime. No one gives me a callback. Also, the customer service team are very rude and mannerless and one of the guys harrassed me by saying "dont tell me how to do my job". This is completely unacceptable and unfortunately I am stuck with them for 24 months as part of my contract. I received an email last month from virgin media as well saying that my free gift is on the way but its been on the way for the last 30 days. They just show promotional offers to attract people to opt for virgin media but they will never fulfill their promises. pathetic company and I really wish people dont fall into their trap when they attract potectial customers with various promotional offers because believe me, they will never fulfill their promises

Please see below screenshot of the email I got from virgin media almost a month back saying that my free gift is on the way and there has been no update since then