Forum Discussion

liz30538's avatar
liz30538
Superfast
2 months ago
Solved

Out of contract

If I can’t get a decent deal from virgin media i am really thinkof changing to Sky If i do does anyone know what will happen to my email account I use outlook but the emails come through Virgin  Will i lose all of them and have to set up a new email account Sorry for being stupid

  • Hi LIz,

     

    If you were to use say Gmail as your new email service it has a Import mail and contact feature you can use to get your stuff across.

     

    Load of discussions with solutions here on what you can do: Virgin to other email 

  • japitts's avatar
    japitts
    Very Insightful Person

    Virgin's email service is provided as an inclusive add-on with a broadband account. Should you cease to be a VM broadband customer, then your expectation to retain your Blueyonder/Virgin Media email address should be on borrowed time.

    It's this fact which is why using ISP-provided email is generally a bad idea. The simple solution is to register for a new email address from the likes of gmail, Hotmail, Outlook or suchlike - and start using this ASAP with a period of parallel-running with your existing VM one.

    Start sending from, and quoting, your new address immediately. Then slowly migrate all your existing accounts, senders & contacts over from VM to newaccount over a period of, say, 6months.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi liz30538 

    Forward any important emails to another email account and let all contacts know your new email address.

    Info below from https://www.virginmedia.com/help/leaving/ 

    What else do I need to do?

    You might also need to check:

    • Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. Just make sure you forward anything important to a new email address.

     

    Also read and follow the advice in the Email account closure FAQ's  and I’ve been contacted by Virgin Media about the deletion of my email account – what do I do next? sections  on the following page

    https://www.virginmedia.com/help/broadband/email-account-closure 

  • worf105's avatar
    worf105
    On our wavelength

    Hi LIz,

     

    If you were to use say Gmail as your new email service it has a Import mail and contact feature you can use to get your stuff across.

     

    Load of discussions with solutions here on what you can do: Virgin to other email