It's interesting that the online complaints form gives the error message: "Unfortunately there was an error while submitting your request. Please try again!"
Says it all, really.
No option for "Customer Services" in Select Board dropdown menu.
The complaints procedure is in no way independent, and most replies are just a few words to support what VM has done.
Am I correct in concluding there is no complaints procedure at Virgin Media?
There is one in theory but it's about as useful as a chocolate teapot https://www.virginmedia.com/legal/consumer-complaint-resolution-code-practice
It's hardly worth making a complaint because it goes to an internal person/department with no interest in satisfying the customer.
The complaint responses reported on here have generally been complete nonsense.
It's a community forum so there wouldn't be.
I feel your pain. Sadly it's all too clear that VM's complaints department isn't fit for purpose. Shame on them.
Yes, I just tried to make a complaint using their online form. Wasted another 45 minutes of my life - the form cannot be submitted. It really is sickening.
Same for me ... this one touch switching looks the business though I wonder what he jobsworths at VM will compile to stop / obstruct it ?🙂
Alby41 wrote:Same for me ... this one touch switching looks the business though I wonder what he jobsworths at VM will compile to stop / obstruct it ?🙂
It didn't take long:
