It's interesting that the online complaints form gives the error message: "Unfortunately there was an error while submitting your request. Please try again!"
Says it all, really.
No option for "Customer Services" in Select Board dropdown menu.
Yes, I just tried to make a complaint using their online form. Wasted another 45 minutes of my life - the form cannot be submitted. It really is sickening.
Same for me ... this one touch switching looks the business though I wonder what he jobsworths at VM will compile to stop / obstruct it ?🙂
Alby41 wrote:Same for me ... this one touch switching looks the business though I wonder what he jobsworths at VM will compile to stop / obstruct it ?🙂
It didn't take long:
I feel your pain. Sadly it's all too clear that VM's complaints department isn't fit for purpose. Shame on them.
It's a community forum so there wouldn't be.
It's hardly worth making a complaint because it goes to an internal person/department with no interest in satisfying the customer.
The complaint responses reported on here have generally been complete nonsense.
Am I correct in concluding there is no complaints procedure at Virgin Media?
There is one in theory but it's about as useful as a chocolate teapot https://www.virginmedia.com/legal/consumer-complaint-resolution-code-practice
The complaints procedure is in no way independent, and most replies are just a few words to support what VM has done.
