Forum Discussion
- Cardiffman282Trouble shooter
The table in full (minus the subscription stuff) https://www.which.co.uk/reviews/broadband/article/broadband-provider-reviews/best-broadband-providers-aIIx34f51krz
- dhairbusDialled in
People are waking up to the fact that tolerating poor service is no longer acceptable and realising that you pay for a certain standard and if it doesn't meet that standard you complain.
The old "British" attitude is changing from the days of "it's OK it will do" to "it will not do - I paid for it so fix it, replace it or give me discount". About time too! !
- TudorVery Insightful Person
I just love meaningless stats, you can make them show anything you want. Nowhere does it show the percentage of complaints to number of customers served.
- Cardiffman282Trouble shooter
Ofcom obliges here.
Virgin Media was the most complained about broadband, landline and pay-TV provider, seeing significant rises across all these areas from the previous quarter. Customers’ complaints were mainly driven by how their complaints were being handled.
- daveeehOn our wavelength
Not surprised, while being helped by PM, I was told my 500Mb connection was only good for console gaming and not PC gaming PMSL.
The exact message : "The speed that you have is suitable for gaming, but only console gaming" and apparently if a game is using ray tracing and high graphic content it also slows down the internet. My god what were they smoking!
- BrilloOn our wavelength
I'm not surprised! My contract ended today. I was originally paying £47 which went up yearly to £51. This was for a TV, broadband & home phone. We also had mobile volt deals too at £7 & £12 for 10mb. My wife's contract ended & they put her monthly payment to £25. I ported her to Smatry Mobile £7 for 25 Gb & ended my phone contract a month early for the same deal.
Anyway, we don't use Virgin TV or our home phone. I have a much cheaper alternative with TV. I tried to negotiate a broadband only deal when they wanted to put us up to £80 for the same deal we currently had. Anyway they wouldn't budge, even when the contract ended. They said if you took out a new contract we would lose our email address & couldn't have a new contract at the same address for 3 months even if another person in the household took it out. In the end we had to do an M500 broadband only deal for £66. Though this is monthly & hoping after a month or so do an 18 month contract with more discount. It's terrible customer service & no loyalty at all, having been with Virgin Media & Virgin Net for over 20 years. My son has GigaClear with much faster speeds than us for £21 a month. If GigaClear were here I would have joined them, at the drop of a hat! I was on the web chat & phone trying to negotiate for the best part of an afternoon. There is no customer loyalty! You only get better deals if you are a new customer! I could get our new broadband speed for £33 as a new customer but now it's for me £66. It's even better as mentioned with GigaClear. However GigaClear are only in certain areas. We feel absolutely ripped off by Virgin!!- unisoftKnows their stuff
VM's longer term plan (and not playing out as quickly as they hoped because they aren't all bankrupt) was to grab CityFibre and some other ALTNETS and "integrate" as VM or NexFibre. They were hoping this would be cheap because of bankruptcy. They gave on CityFibre though a while back as price got too high.as reported by The Telegraph and others.
- Cardiffman282Trouble shooter
You can cancel today giving one month's notice and then you may get more serious retention offers if you have marketing enabled. If they don't come then no problem as your wife can join as a new customer at the end of the one month notice period (what you were told about this was false - your wife is indeed a person in her own right despite what the VM agent seems to think - however you would lose all existing VM email accounts and TV recordings). Lastly if you want to represent as a new customer yourself you would indeed have to wait the three months after the end of your notice period and maybe use a sim router to carry you through.
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