Forum Discussion

Morkjc's avatar
Morkjc
Tuning in
15 days ago

logging in

why can i  not login on any browser but google chrome i used to be able to

i get unexpected error try refreshing and submit again

tried several times

    • goslow's avatar
      goslow
      Alessandro Volta

      As you can probably tell, the forum software changed a couple of weeks ago and there are multiple glitches and problems with it. I can't recall logging in being mentioned anywhere but getting randomly logged out is a known issue. There is a mega topic below on all the issues.

      https://community.virginmedia.com/discussions/chatter/new-forum-theme-and-design-comments/5609741

      I use Brave browser (which is Chrome-based) and haven't had any login problems.

      You could try adding a query on the main topic above and see if anyone else has the same problem and/or a workaround.

  • Client62's avatar
    Client62
    Alessandro Volta

    Using Firefox the Sign In dialogue box when first displayed does not work and will repeatedly fail displaying what is shown below. 

    My workaround is to click on Sign In without entering a Username, this fails but now the dialogue box is ready to accept the credentials and will usually login.

    I already logged this as a fault, the first display of the Sign In dialogue does not trigger the Firefox password manager to offer my username, a red flag that a problem exists.

     

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      I get this quite often, mostly using DuckDuckGo browser on the phone, but sometimes on the laptop as well.  If I just persist, it will eventually work.  Problem is it is really off putting and often I'll just not bother and move on.  No password managers involved in my case.