Forum Discussion

Hasanefe's avatar
Hasanefe
Tuning in
2 months ago

Leaving Virgin after 15 years

i everyone. I have been a Virgin broadband customer for about 15 years. My contract has ended and I spoke to them online chat  to renew it.Anyway  Another broadband provider offered me 500 mbps speed for 20 pounds and 18 month contract. Also price will be same until 2026. but I told them, I am happy with Virgin and don’t want to leave.I asked them to make me an offer for same price ,even doesn’t matter speed could be less than that.They said we don’t have this kind of deal you can leave if you want . I had to cancel my contract. I know this is not right place to share this kind of experience but it’s really sad for me 

  • Molly_T's avatar
    Molly_T
    Forum Team
    2 months ago

    Hi Hasanefe 👋 Welcome back to the community forum! Thanks for posting and sharing your feedback. 

    Sorry to hear you are leaving as we were unable to find an offer which suited you! All of our packages do include a yearly price rise, in line with our partners over at O2. You can find full details of this in the Terms & Conditions 👉 here along with in any contract documents sent to you ahead of processing any package change. We are unable to do price matching with other providers, and so it's likely the agent you spoke to provided the best deals available. It may be that there is a better offer available via our retentions team, who you can speak to by phone on 📞 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. (We don't generally offer support with package changes via this platform, as they are best completed in real-time.)

    We hope the retentions team are able to find a deal which better suits you. Thank you for your custom over the years, and patience whilst the team offer further support. Wishing you all the best! 🌞

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    In fairness asking for M500 for twenty quid from VM is optimistic. Grab the offer you have as it's fantastic. 

    • carl_pearce's avatar
      carl_pearce
      Superstar
      2 months ago

      And they'll no longer have to contend with DOCSISisms, assuming in a HFC area.

    • Hasanefe's avatar
      Hasanefe
      Tuning in
      2 months ago

      I didn't say give me m500 for 20 pounds. I just asked what kind of speed  I can get for the same price. 100-200 whatever.But I didn't get any positive response… I know changing provider is a bit of a headache.but  They leave me no choice…