Forum Discussion

Mandy10's avatar
Mandy10
Tuning in
9 days ago

IP and ZOOM

Having trouble for months in that we can no longer access Zoom. I can access it using my phone data but not via wifi using laptop or PC. Have had an expert check everything, uninstalled and reinstalled zoom, cleared cache, checked all settings etc.. and they are certain it is an IP issue VM end. The expert was able to access it via their laptop in our house using vpn.  When using our IP address it is blocked. Have checked firewall and nothing is blocking it, zoom is not listed. All was OK with accessing zoom until one day it just stopped - we have changed no settings so why would it suddenly not be accessible? Have turned off router and plugged back in. We are on a Hub 3. Causing no end of frustration - can anyone advise please?

6 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago

    That solution is plagued with problems as a quick look over these threads will reveal.  Glad it’s sorted anyway.

  • Buffer6's avatar
    Buffer6
    Legend
    9 days ago

    Have you tried any of the alternatives for video conferencing? e.g. Google Meet, Microsoft Teams, Discord, Jitsi Meet, GoTo Meeting, GoScreen, 

     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago

    Have you checked Websafe and Childsafe are disabled on your account?

    Try setting the DNS servers manually on one of your devices to Google's servers, i.e. 8.8.8.8 and 8.8.4.4 as a check.

    • Mandy10's avatar
      Mandy10
      Tuning in
      9 days ago

      Thank you so much, Adduxi, for this answer. Taking off Childsafe worked! At some point Virgin must have decided that Zoom wasn't safe for kids, and as we had this setting Zoom was blocked. But Virgin never told us.

  • So1's avatar
    So1
    On our wavelength
    9 days ago

    Sorry to but in on your issue but I cannot find a button for a new post.