Incompetent staff
How does anyone deal with this completely incompetent and useless company and customer services?
I am absolutely disgusted by the nonexistent levels of service I have received. I was nearing the end of my contract so rang them to sort a new one out, was told a price and asked if I could think about it to which they replied yes and would log it on my account. Rang back 3 days later to be told a price which was £60 more expensive and original offer was no longer valid. Spoke to numerous people after hours and hours was apologised to saying I shouldn’t have been told I could think about it and ridiculously priced offer was all that was available. Submitted a complaint which wasn’t responded to until 3 days later. I replied back to that email and had no response. It will be 28 days tomorrow. I have rung and wasted another 2 hours trying to talk to someone about the complaint to be cut off and I’m now back on hold 40 mins later. Why can they not transfer a call to a customer service representative?! Apparently, customer services don’t take phone calls?! I’m not surprised as they’d need an outrageous number of staff to man the lines just covering complaints about how useless they are! They wanted to lodge another complaint to supersede the original and informed me I’d have to wait another 28 days to hear back!
I’ve been overcharged by £90 and been told I’ve got to wait 28 days to get a refund.
absolutely terrible company