Green box at side of house

Hi

There is a Virgin Media green box located directly against the side wall of my house. I’ve recently spoken with engineers installing a new box a few feet away, and they informed me that the old box is scheduled for removal.

The issue I’m facing is that the original box was positioned tightly against the wall, preventing me from roughcasting the area behind it. Once it’s removed, I’ll be left with a large, exposed square patch that will look noticeably out of place and unfinished on the exterior of my home.

Could you please confirm whether Virgin Media will take responsibility for repairing or roughcasting the area once the box is taken out? This would help restore the property's appearance and avoid any long-term damage or visual inconsistency.