Being with Virgin

Many years ago, longer than I can remember, I joined VirginMedia. At the time, I was getting almost 1mps - yeah, i was! That was through the local telephone exchange. TeleWest had put in ducts and cables throughout our area and unfortunately went bust. 

Virgin took over the network and I jumped at the chance to have 10mps !!! mainly because Computer Shopper Magazine said it was good and Virgin had by far the best help system.  And yes, it really was and I was into Perpetual Christmas. :-)

As anyone can see, the whole organisation has gone rapidly downhill and is trying to stop the slide by hanging on O2's coat tails. You've seen cliffhanger scenes like that in films - just hoping the higher-up bloke doesn't let go of the cliff, or the hero/heroine.

In spite of all the trials and tribulations, to say nothing of the errors and mismanaging of the whole lot, I'm staying with VM because when it is working, it does work rather well. Good for me and my activities, even though there is still showing on my account a mess of a contract that was renewed early this year. 

I think all I want, and many others, is for Virgin to return to it's previous high standards and stop concentrating on driving for new customers. For in that drive, they are getting new customers and losing them almost as quickly. I suppose Virgin is hoping they can fill their bath while the plug is left out.

I would love to get stuck in and sort it all out, but unfortunately for them and me, my energy levels are a bit too low.