Forum Discussion

Cardiffman282's avatar
Cardiffman282
Trouble shooter
2 months ago

ADR Deadlock Letter Wait Reduced to 6 Weeks by end of 2025?

It appears likely that the current 8 week deadline for VM to issue deadlock letters to enable unhappy customers to escalate their unresolved official VM complaints to the Communications Ombudsman is likely to speed up a little bit to 6 weeks by the end of the year. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    The consultation is regarding all ISP's, not just 'unresolved official VM' complaints.