Today I wasted 3 hours of my life I won’t get back. I rang up last week to try and sort my contract out but I ended up with a migraine, I suffer chronic daily migraines and have fibromyalgia too. It was a struggle, I was given a rubbish price and had to end the call I felt too unwell. I complained to Virgin through their website, not had a response. Why are we put through this mammoth task of trying to renew every 18 months and battle to get a good price, which normally resorts to posts like mine, complaints, threats of disconnection. What gets my goat is new customers get the best deals, hang on I was an ntlworld dial up customer don’t I count for anything?I decided on webchat today, jeez, why, 3 hours of back and forth, not being listened too, 5 different prices and now I have given notice to disconnect. Did I want to do this? No. I just can’t bear this hideous way of having to get a good deal every so often and battle with the staff. 3 hours! Now TNT is £18 month, what’s the justification in that? Fed up is not the words.

I feel your pain, Monaghan177, every end of contract is the same, massive price increase, then the dance on the phones to get a decant deal.I'm with you, after 4 years they can do one.

Monaghan177 wrote:Today I wasted 3 hours of my life I won’t get back. I rang up last week to try and sort my contract out but I ended up with a migraine, I suffer chronic daily migraines and have fibromyalgia too. It was a struggle, I was given a rubbish price and had to end the call I felt too unwell. I complained to Virgin through their website, not had a response. Why are we put through this mammoth task of trying to renew every 18 months and battle to get a good price, which normally resorts to posts like mine, complaints, threats of disconnection. What gets my goat is new customers get the best deals, hang on I was an ntlworld dial up customer don’t I count for anything?I decided on webchat today, jeez, why, 3 hours of back and forth, not being listened too, 5 different prices and now I have given notice to disconnect. Did I want to do this? No. I just can’t bear this hideous way of having to get a good deal every so often and battle with the staff. 3 hours! Now TNT is £18 month, what’s the justification in that? Fed up is not the words. Yep, with fibromyalgia and brain fog that often happens, the last thing you need is some offshore dude barely speaking English correctly and made worse by poor quality line. Its a constant hassle with VM having to re-negotiate a new contract every 18 months I agree, and mostly because you have to do this otherwise VM fleece you with ridiculous out of contract pricing. Partly the reason why I and MANY other long term customers left recently.You could give notice and hope retentions call you back if you have marketing already enabled in My Virgin media online portal. They usually do. If its the first or second time you've done this they will probably ring you within 48-72 hours, but a repeat negotiator and they may leave until 48 hours before disconnection which was far too late to keep me as another provider had installed. They hold the real power to give new customer or better deals. You have to be really firm, but politely explain, about cancelling as they are trained to spot anyone who is wavering or using weak words which mean they are not really serious and just trying to get a discount. You then have 30 days to cancel the cancel if you need to.

Sad it has come to this for you ... looks like it is adios to VM ... have you had a look at https://bidb.uk .. and research to see what can be available that could help you ... openreach carry a good number of ISPs in fact ..😃

Awful aren’t they? I feel your frustration Monaghan177. Virgin Media have appalling customer service and morals. I hope you get the resolution and respect you deserve.

I have been with them since 31st October 1994 when it was nynex, found my original contract for the prestige pack which included movies cost 27.50 a month. Hardly ever any issues with the box. Have had more problems since changing from analogue to digital and now my landline won't work if the Internet goes down. And to get to speak to someone in customer service is rarer than hens teeth. I too besides other health issues suffer with fibromyalgia and migraines and the stress to get through to them is not worth it. The web chat is not much better

20 years of being a customer, 3 hours of webchat, I’m outta here

RLJJ1974
Joining in
6 months ago
I called Virgin in July to renew my contact, and while on hold was given the option to be sent a text with my new contract option, which I did. The new contract was £65.75 per month which I signed up to. A few days later I received a bill for £130.00. When I called to rectify the error (this happens every renewal), I was told that they will honour the contact, and the correct amount would be taken, which it was. At the same time I received another contract for £130 a month which I wasn't going to agree to and was told to ignore this it is incorrect. The following month I've been sent a bill for £213, stating I hadn't paid the full amount last month ! I have emailed the individual who I spoke with twice without any response so put in a complaint. So fraudulently changing my contact springs to mind. VM complaint team calls today trying to refund some money but still saying the contract is £130 p/m. I suffer from loss of hearing and an overseas call centre speaking unclearly and fast does not help. Frustrated you bet. Any ideas ? Having been a VM customer for almost 20 years and receiving this kind of customer service is shocking.
Quorny
On our wavelength
6 months ago
Absolutely the same here, I've been a customer for over 20 years and have to go through this dick dance every 18 months. I only want tv and broadband and have been given a "discounted" price of £79 when a new customer can get better for £33. I can't leave cos no other provider covers my area

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20 years of being a customer, 3 hours of webchat, I’m outta here

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