Forum Discussion

Jamiemilne's avatar
Jamiemilne
On our wavelength
2 years ago

Work VPN at home not connecting. L2TP connection failed.

Today I had to work from home due to a doctors appointment and tried connecting to my works VPN, I received an error message that stated:  "The L2TP connection attempt failed because the security la...
Client62's avatar
Client62
Alessandro Volta
2 years ago

I'm using 3 different firms VPNs they all work fine network cabled via a Hub in Router mode.

Assuming you are using a VM Hub in Router mode, in the Virgin Media online account Disable both Child Safe & Virus Safe.  Child Safe blocks most VPNs. Virus Safe is usually OK, but to be sure start with it off.

Jamiemilne's avatar
Jamiemilne
On our wavelength
2 years ago

Been trying to access the Child Safe settings but the security page of My Virgin Media is displaying an "oops" error. 

  • Jamiemilne's avatar
    Jamiemilne
    On our wavelength
    2 years ago

    How is it acceptable for an ISP's security portal to be displaying an "oops" error. I don't think I've ever used Virgin Media's account site and not had an error.