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dave9691's avatar
dave9691
Joining in
2 years ago

wireless stated as off on Your Hub 3.0 status

hi please help

 

my Your Hub 3.0 status shows wireless as (off). how do i turn it on? I've reset the device. I don't know how it happened. it switched off during my conversation with virgin media about cancelling...

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Assuming the Hub 3 status overview shows:  Internet (Online)
    try to re-enable both Wi-Fi bands from the Hub 3 menu at :

    Advanced settings >>> Wireless >>> Wireless signal

    Select : Enable 2.4GHz 
    Select : Enable 5 GHz
    Click on : Apply changes

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team

      Hi dave9691,

      Thanks for posting and welcome to our community 😊

      Sorry to hear you're having some WiFi issues, have you been able to follow the advice from Client62?

      Let us know if you're still having problems with this.

      Alex_Rm