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Tirlane's avatar
Tirlane
Just browsing
4 days ago
Solved

Wireless BT4600 landline

Hello, I have a wireless BT4600 phone in my living room which I need to have there. I think it is using 2.4ghz to connect wirelessly to the phone hub. I recently upgraded my Virgin Media package and I now also have a Virgin Media Stream Box in my living room. The Stream Box is connected wirelessly to my M500 Virgin Broadband, my only option. Unfortunately, the phone appears to be interfering with the Stream Box signal even when both are fairly far apart. I am having lots of connectivity and low bandwidth issues. I am assuming from this that the Stream Box is also using the 2.4ghz frequency. Is there a way to force the Stream Box onto the higher 5ghz frequency?

  • David_Bn's avatar
    David_Bn
    20 hours ago

    Thanks for your post on our Community Forums Tirlane.

    Do please report back to us if you require any further assistance on this matter, beyond the advice offered.

    We would always however advise using Ethernet cables for devices located close to the hub where possible.

    Thanks,

    David_Bn

8 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    Ahh, the wonders of Wifi ....  :-)   Is it any wonder that any kit I have that can be wired is ?

  • goslow's avatar
    goslow
    Alessandro Volta
    4 days ago

    From the manual the frequency range for that model phone is

    Radio transmission information
    Frequency range 1881.792 – 1897.344MHz
    Max power 158.49mW 22.0dBm

    so doubtful that is the source of interference.

    The Stream device appears to be wireless AC spec

    Log into the VM hub and see which frequency band the stream box is connected to (most likely 2.4GHz as it is likely to be a stronger signal)

    Use a wi-fi scanning app to look for neighbourhood congestion on particular wifi frequencies at 2.4 GHz. Try manually setting the hub wifi to use an uncongested 2.4GHz frequency from 1, 6, 11.

    Assuming you are not using VM pods, which require a unified SSID, you could try giving the 2.4GHz and 5GHz bands separate names and try joining the stream to 5 Ghz.

    5GHz may be less congested, and may give you higher speeds, but the signal may not propagate in your home as well as 2.4 GHz if the hub and stream box are a long way apart. Your 5 GHz signal level may be lower than 2.4GHz at the Stream box

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    Also consider using a powerline adapter to cable the Stream box.  

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    The cordless phone is a distraction.

    The lack of a robust Wi-Fi signal for the Virgin Media Stream Box appears to be the real issue.

    Considering adding Wi-Fi Access points or a Wireless Repeater to address this problem.




  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    Connect the Stream box by Ethernet cable.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        20 hours ago

        Thanks for your post on our Community Forums Tirlane.

        Do please report back to us if you require any further assistance on this matter, beyond the advice offered.

        We would always however advise using Ethernet cables for devices located close to the hub where possible.

        Thanks,

        David_Bn