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Siabbo's avatar
Siabbo
Joining in
10 months ago

Windows laptop drops off VM wifi

Hi,

 

Has anyone else had issues with windows devices dropping off the WiFi. All other devices are fine. 

 

It all started a couple of weeks ago, finally got through to India and they said that they would do something to my router, that's when everything went belly up. 

2 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    For our VM Hub this is solved by having ...

    1) VM Connect app NOT installed on any devices.  ( Connect app will try to back out the following settings )
    2) Smart Wi-Fi disabled
    3) 2.4GHz Wi-Fi band set to fixed Channel 6
    4) 5GHz Wi-Fi band set to fixed Channel 44 

    This addresses the issue of random drop outs every time the VM Hub changes channel.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Siabbo, thank you for your post.

    We're sorry to hear about the problem you've been having 😔

    Have you tried following the advice provided by Client62?

    If after doing so you're still no further forward, please pop back to us at your earliest convenience.

    Regards,
    Daniel