Forum Discussion

W45's avatar
W45
Joining in
2 years ago

Will upgrading broadband start a new contract?

Hey everyone, I’m considering upgrading my broadband speed to 1Gig through the Black Friday deal.

 

 The main question I have is will this only upgrade my current contract (which ends in June next year) or will it start a new 18 month contract?

 

When I select the upgrade and look at the payment summary it says ‘New 18 month plan’ but the customer service tells me its just for the rest of my existing plan.

 

 

 Any help with this would be much appreciated.

 

 Thanks!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    I would be very wary on this.  It does say on the actual website it is a new 18 month plan, despite what CS are saying.?  Can you get it in writing via an email, that they will NOT impose a new contract for this upgrade?

    • W45's avatar
      W45
      Joining in
      2 years ago

      Thank you for your reply, the funny thing is I actually want it to extend my contract another 18 months. I’m happy to pay a bit of an increase to get a new 18 month contract at faster speeds.

       If it’s just going to change the speed for the remainder of my current contract, I probably won’t go for it.

       Either way, it always feels like a struggle to get clarity when I call customer services. They try to offer me more expensive deals than the ones I get online.

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        2 years ago

        Black Friday Deals are for new customers only (clearly stated on their website).  So you are down to negotiating with the upgrades team

        You will never get the best online prices that are for new customers as you are locked in with them on your contract.

        Or wait until your contract is about to expire when you are in a more favourable position

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Regardless of Customer Services a "New 18 month plan" will result in a "New 18 month contract"



  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 years ago

    It will be an 18 month minimum term. The price will also be about £46 every month from April.