Forum Discussion

monet208's avatar
monet208
Dialled in
7 months ago

Will getting the VM connect app solve my problem

I’ve already posted that the Panasonic comfort cloud app that I have to use to connect our new Panasonic air conditioning system will not connect to our WiFi which is good with 3 pods ensuring the wireless security cameras + app and the Hive app all work wireless 

Panasonic say I should change the router signal on our VM hub from 5 ghz to 2.4 to get their app to connect the air conditioner to the hub 

if I do this I am concerned the loss of speed will affect the use of my camera and hive apps 

will installing the VM Connect app be a solution so I can use the Panasonic app on my phone to control its air conditioning thanks in advance from a 77 year old non techie

  • jbrennand's avatar
    jbrennand
    7 months ago

    This is a common issue for VM hubs - when 2.4 "only" equipment wont connect.  One thing that has worked for some people is to "force" the connection as per below.

    __________

    Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal (or similar) look for the boxes to tick that enable/disable the 2.4 and 5 GHz wireless bands.  Click the one to disable the 5GHz network, save the settings and restart the Hub.

    Then see whether you can connect the Panasonic kit when there is only one option for it..  If it connects, set that up and then go back to the Hub settings and re-enable the 5GHz wifi, save and restart it - and all wifi should be back to normal.

    Report back - if its still not connecting then  - there are other "tweaks" you can try.

    _________

    EDIT  Forgot to add - when in the settings... check what channel the 2.4 band is set to - The VM Hub must use Wi-Fi Channel 1 or 6 or 11 on the 2.4GHz band.  Change yours to one of those 3 - you can determine which of the 3 would be best for you (least congested) by testing your wifi environment using a wifi analyser App.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    This is a common issue for VM hubs - when 2.4 "only" equipment wont connect.  One thing that has worked for some people is to "force" the connection as per below.

    __________

    Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal (or similar) look for the boxes to tick that enable/disable the 2.4 and 5 GHz wireless bands.  Click the one to disable the 5GHz network, save the settings and restart the Hub.

    Then see whether you can connect the Panasonic kit when there is only one option for it..  If it connects, set that up and then go back to the Hub settings and re-enable the 5GHz wifi, save and restart it - and all wifi should be back to normal.

    Report back - if its still not connecting then  - there are other "tweaks" you can try.

    _________

    EDIT  Forgot to add - when in the settings... check what channel the 2.4 band is set to - The VM Hub must use Wi-Fi Channel 1 or 6 or 11 on the 2.4GHz band.  Change yours to one of those 3 - you can determine which of the 3 would be best for you (least congested) by testing your wifi environment using a wifi analyser App.