Forum Discussion

flavionf's avatar
flavionf
On our wavelength
21 hours ago

WiFi stops working after midnight after every few weeks

Last night, my doorbell cam stopped recording after midnight and ever since. My Electric car charger also didn't charge my car (it's scheduled to charge my car after midnight). All phones seem to be getting internet, but something funny is going on with the superhub because this happens every few weeks.

Once I go to the SuperHub settings page and reboot, the doorbell camera starts working again.

The last time this happened was 16th November at around 12:51am. Could you check the logs to see what happened please?

7 Replies

    • flavionf's avatar
      flavionf
      On our wavelength

      I've had seamless internet for the last 4/5 years, never needed a callout. Just now that I've noticed I've had to do a reboot to make my devices start working again.

      Thanks - I've set up a BQM now, and will keep this thread updated with the results!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Please post the power levels and logs for comment. What are the lights doing on the Hub when this event occurs?  Setup a BQM as suggested by legacy1​   for monitoring and recording your incoming circuit.

    • flavionf's avatar
      flavionf
      On our wavelength

      Not sure about lights at the time as I didn't check.

      Logs for around the time the blackout seemed to have occured:

       

      Downstream power levels, as of now:

       

      Upstream power levels, as of now:

       

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Can't see anything amiss with those power levels etc.  Maybe the BQM will show something once it's populated for 24 Hrs.

  • Client62's avatar
    Client62
    Alessandro Volta

    Is this Hub 5 on software: LG-RDK_11.6.2-2410.1  i.e. the version known to have Wi-Fi blackouts

     

    • flavionf's avatar
      flavionf
      On our wavelength

      Oh, I just checked - software running on Hub 5 is LG-RDK_11.6.2-2410.1