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waynepusb's avatar
waynepusb
Just joined
6 months ago

Wifi signal

Hi, I had virgin broadband fitted on Monday and it has been working fine but this morning their is no WiFi signal, is virgin down? 

3 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    Do you mean you have lost your wi-fi connection (from the VM hub to your device) or do you mean you have lost your broadband connection (to your VM hub)?

    If it is the latter, try the automated service status number 0800 561 0061 to check for any faults in your area.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      6 months ago

      Hi waynepusb 

      Thanks for posting and welcome to the community. Sorry to hear of the broadband issues. 

      I'll send you a PM as from our checks, you'll need an engineer visit.

      Best wishes.