Forum Discussion

ianjayne's avatar
ianjayne
Rising star
10 months ago

Wifi signal dropping out

Having problems here again in Area 14 BD2 1LJ with wifi, the signal keeps dropping out affecting emails (curer lost and regained then its spasmodic and web cameras fail, they keep blanking out and coming back, I've done a hub reset as it was suggested on service status there was a signal related issue. (interference)  Seems to have partly settled down again now but I suspect there's an outside issue.  This is when using W11 but iOS iphones x 2 seem ok as does a Macbook.  2 x Ipads lost connectivity to wifi and only reconnected after a reboot of the hub. It's weird.

  • Client62's avatar
    Client62
    Alessandro Volta

    "a signal related issue. (interference)"  -  is a problem external to you for VM engineers to resolve. 

    We do not touch the Hub in these situations as reboots / resets do not fix a fault at the street cabinet.

    • ianjayne's avatar
      ianjayne
      Rising star

      Thanks I'm aware of this, the last time it was a fractured under road cable.

  • Just an update on this, an engineer came out Thursday 20/6/24 and removed my HUB4, he installed HUB 5 and all is well with regard to wifi..