Forum Discussion

rpalframan47's avatar
rpalframan47
Joining in
20 hours ago

wiFi Pods

Volt customer. Problems with wi-fi signal so we Had a new hub installed & the WiFi continued to be a poor or no signal in some rooms.Engineer said he would order some pods for us then a couple of days later said his request was rejected & to contact customer services. Did a couple of the samknows speed tests which confirmed poor speed & said WiFi pod would be on its way. 2 weeks later & still nothing has come & can't see any confirmation of order. When we rang to either canacel or renew contract previously as well the person agreed he would send some pods which never arrived either. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 hours ago

    See if anything in this old post is any help

    __________________________________

    VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”).    However, their Pods are only free to customers  on the 1GB, Volt (or old Ultimate Oomph) packages - is that you?  If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max 
    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

    You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a few days and they will sort the first one for you.  If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

    You can also text VM on 0753 305 1809 include account name/number and what the issue is,  there is also a “Chat” option on their website - but note that replies usually take longer.  Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684   ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

    If not free to you… you will be charged £8/month for up to 3 pods.   It’s a simple solution and should work for you.  However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever,  although the VM Pods should be a simpler option.  If you do want to invest in better equipment, you would need to get either a…  (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.