Forum Discussion

grahamsmythe's avatar
grahamsmythe
On our wavelength
5 months ago

WiFi Pods

VirginMedia recently sent me out a new wireless router because of a fault on the old one.

The new one works OK, but the three wi-fi pods that were connected to the old one no longer work.

Is there a way of resetting them so they can be associated to the new router?

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Contact VM support and request all the VM Pods are re-paired to the replacement VM Hub.

    The folks at VM are far too bone idle to do this when a new Hub is issued.

  • Hey grahamsmythe, thank you for reaching out and I am sorry to hear about your pod issue.

    Did you see our reply on another thread you posted on?