Forum Discussion

KennethFraser's avatar
KennethFraser
Joining in
5 months ago

Wifi Pods

How do I order WiFi pods i have several areas in the house with poor or no WiFi signal

  • legacy1's avatar
    legacy1
    Alessandro Volta

    You don't need VM to make your wifi better just get your own router with wifi 6 and 1Gb ports and put hub in modem mode

  • Morning KennethFraser 

    Thanks for posting and welcome to the community. Very sorry to hear of any WiFi issues. Pods are only sent if the technical diagnostic shows they are needed. Please download the Connect App and then when downloaded, run the wireless scans in the various rooms of the property. 

    This will optimise the connection where possible to do so. 

    If not and a Pod is needed, you'll be prompted to order.

    I can see from a system check you've ordered the first Pod.

    There are a few requirements for the Pods to work with our Hubs:

     

    •    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.

    •    Channel Optimisation must be left on.

    •    The SSIDs must be the same and broadcast enabled.

    •    The SSID must be password protected.

    •    The Passphrases of the SSIDs must match.

     

    As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.