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duncscott's avatar
duncscott
Joining in
2 years ago

Wifi Pods

Any idea how you actually order a wifi pod. Connect app says I need one but when I click on link it pops up a box to sign in page. Tried ringing and online chat for days but when you get through to a person instead of a chat bot you just get sent round in circles with nobody seeming capable of actually ordering one. Seems impossible and the info about doing it being an easy and simple process through the connect app is complete nonsense. Seems Virgins wifi max promise is a hollow one.

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  • mattb963's avatar
    mattb963
    Dialled in
    2 years ago

    Just chiming in on this thread as I'm In the same position. Done a handful of scans around my house and the connect app has advised me I can order a WiFi pod but doesn't seem to actually be any way of ordering one. I'm on the 1gig volt package so am eligible for up to 3 pods. Please could someone PM me too regarding this. Thanks!

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey duncscott,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you are having this issue, I can certainly go about helping you to order a WIFI Pod on our systems, for this I will be sending you a private message to discuss this.

    Joe

    • mattb963's avatar
      mattb963
      Dialled in
      2 years ago

      Please could you PM me too as per my response to the original post 🙂 Thanks