Forum Discussion

Mel21's avatar
Mel21
Joining in
3 months ago

WiFi pods stopped working

Can you please help I have the white WiFi pods to boost my signal but one has stopped working, I tried resetting them ans changing plugs but it flashings blue then nothing and my virgin connect shows it’s not on. Please help. Thanks Mel

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    For you safety keep the failed VM Pod unplugged.

    Contact customer support and have the failed VM Pod replaced.

  • staceycoxall's avatar
    staceycoxall
    On our wavelength
    3 months ago

    I've been having the same issue with the white pod last few days. Using the Connect app it's saying the connection is poor/fair. Have soft rebooted hub and pod and also reset the pod via connect hub. Hopefully they fix the issue as without the pod I can't get WiFi in half the house 😞

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Mel21,

    Thanks for your post and welcome to our community. 

    A flashing blue light usually indicates that the pod is trying to connect or pair with your Virgin Media hub. 

    Please try moving the pod to the same room as the hub for about 15 minutes to help it pair. 

    If it continues to flash blue, please do a reboot of your hub by unplugging this for at least 3 minutes. If the pod still doesn't connect, please let us know and we'll send you a private message to arrange a replacement 😊

    Please pop back to us when you can.