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jon30red's avatar
jon30red
Joining in
2 years ago

Wifi Pods not connecting

Having received a replacement (of another defected replacement) wifi pod, the two pods I have in my house have dropped out and I cannot get them reconnected.  

The white slow blinking light is on both and the Virgin Connect app cannot detect either pod.

I have tried pinhole resets on the hub, removed ethernet cables to do another reset, turned the hub off and on. Nothing.

We live in a small 1970s house with stud plasterboard walls (no brick) and the wifi cannot reach anywhere beyond the livingroom where the hub lives. The issues have been ongoing for over 12 months. 

If a moderator could assist that would be great - the VM customer service centre is an absolute shambles. 

5 Replies

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 years ago

    Hi jon30red thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

    Can you please firstly try follow the steps advised here as this should help? 

    Please let us know how you get on and if you need any further help.

    Many thanks

    • jon30red's avatar
      jon30red
      Joining in
      2 years ago

      Hi Tom, thanks for your reply.

      I have tried all the steps as per the link in your message. I have also tried a reset, a turn off and on of the hub, still the same blinking white light.

      Thanks, Jon.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us jon30red. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L