Forum Discussion

2v's avatar
2v
Joining in
6 months ago

Wifi Pods - how to order

Just noticed you responded to 4hc - did you miss my post from Monday?

Will paste below:

Same problem as everyone else here - poor wifi in areas of the house (see screenshot on previous post), on the Volt package, but no way to order pods. Stuck in the eternal loop of app to website to app, which as others have said, feels designed to get people to just give up rather than get the pods they’ve been promised.

Would appreciate it if you could PM me order details please!

 

[MOD EDIT: Post split to create own thread]

  • 2v's avatar
    2v
    Joining in
    6 months ago

    Hi,

    Same problem as everyone else here - poor wifi in areas of the house (see screenshot), on the Volt package, but no way to order pods. Stuck in the eternal loop of app to website to app, which as others have said, feels designed to get people to just give up rather than get the pods they’ve been promised.

    Would appreciate it if you could PM me order details

     

    please!

  • Dervish4182's avatar
    Dervish4182
    Tuning in
    6 months ago

    You will get nowhere even if you log a complaint.

    They just direct you back to the endless loop you have been in.

    I wouldn't order the Pods as they overheat and are dangerous.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there 2v 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and have been unable to order the Pods. We have split this post to become your own thread so that we can look into this with you individually and without losing you in a thread. 

    I would be happy to look into this with you via a private message and will pop one across now. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.