Hi there 2v
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and have been unable to order the Pods. We have split this post to become your own thread so that we can look into this with you individually and without losing you in a thread.
I would be happy to look into this with you via a private message and will pop one across now. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.