Forum Discussion

staceycoxall's avatar
staceycoxall
On our wavelength
3 days ago

WiFi Pod

I have recently upgraded broadband to m500 and I've had nothing but problems and massively regret upgrading. I have the Hub 4 and a white WiFi Pod. I have soft reset both devices several times. I have reset the Pod in the Connect app as well. It fixes the problem for less than 5 minutes with a good connection then goes back to showing poor/fair. I spoke to Virgin via webchat and they are saying my WiFi speeds are 500, great the hub may show that but in the actual house at times I'm lucky if I can get 10-20mbps in several rooms in the house.  

Can anyone help? 

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi staceycoxall,

    Thanks for your post and welcome to our community.

    We're sorry to hear about the service issues you're having.

    We've taken a look at things from our side and can see you have spoken to the team since posting. 

    Is this now resolved?

    Please pop back to us when you can.