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Bazza1086's avatar
Bazza1086
Joining in
12 months ago
Solved

WiFi pod

Hi need to get a pod but it won’t let me in the app says I need to upgrade which I do not I’m on the wifi max with my volt 1gig fibre package can so one help on here from virgin to sort this out for me please 

  • Lee_R's avatar
    Lee_R
    12 months ago

    Hi Bazza1086 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Bazza1086 thanks for posting.

    Sorry to hear you're having issues with ordering a pod.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Bazza1086 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R