Forum Discussion

AminKhan's avatar
AminKhan
Joining in
2 years ago

Wifi Pod

Hello, I am on the Gig1 broadband service and my wifi signal is poor. I can see that the pod is offered at free for customers who are on the Gig1. Can I place the order on here?

2 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    You need to use the VM Connect app to prove you need a Pod.  Scan your property and when finished it should give the option to order a Pod if needed.

    If you can't get the app to work, just wait here a couple of days for a VM Mod to respond and discuss directly with you.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi AminKhan,

    Thank you for your post and welcome back to our community forums. We're here to help. 

    I'm very sorry to hear that you're having a bit of trouble with your Wi-Fi service recently. As Adduxi has mentioned, it'd be best to download and use the Connect App (if you haven't already) to scan and test your Wi-Fi service. If the issues continue and it suggests a Pod would be beneficial, you'll be able to order it directly from the app.

    Let us know how you get on.

    Thanks,