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andrew1965golf's avatar
andrew1965golf
Joining in
2 years ago

WiFi pod won’t connect after new hub 5 installed

Hi, I am having the same issue after installing a new hub 5 yesterday and my WiFi pod for the hub 3 won’t connect. Can you help please?

 

 

[MOD EDIT: Post split to create own thread]

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi andrew1965golf 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're experiencing 😔

    How have things been since you posted? Has there been any change in the situation?

    Help and support on our intelligent WiFi Pods can be found here. If you're a WiFi Max customer, we'd suggest downloading the Virgin Media Connect app to get the most out of your Pods.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        2 years ago

        Hi andrew1965golf,

        Sorry to hear that - it sounds like your Pods are still paired to your old Hub, so we will need to re-pair your Pods to your new Hub from our end. 

        I'll drop you a PM so I can take your details and get this sorted for you.