Hi there,
After a wifi performance check and a conversation with VM's customer services team, we were promised a second wifi pod booster was going to be despatched during the week beginning 15th December, and it has still not arrived - How can I find out if it's been dispatched yet, or if it was despatched, and has not turned up yet... - who do I call for this enquiry?
Many thanks!
Paul
Forum TeamThanks for reaching out to us PaulCarslake, and welcome back to our Community Forums!
Sorry to hear of the Wi-Fi pod not arriving to you.
As this has still not arrived, it's highly likely this order has not completed as planned.
Check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If you need is urgent, it would be best to phone Customer Services directly.
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
