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DCH19501's avatar
DCH19501
Joining in
12 months ago

WIFI POD problem Model PP01-VM

Had a pod for the last 15 months & it seemed to be working. Recently I have noticed the pod light was flashing & on checking further it is flashing constantly. The WIFI in the house works fine so it would appear the pod is not connecting to the Hub3. Saw a suggestion of connecting it via an ethernet cable (direct into the hub?) & the light stopped flashing. Also a suggestion of a factory pinhole reset but I cannot see such a hole.

Any suggestions of how to get it working again?

Dave

 

  • Hi DCH19501 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    I can see you've spoken to the team since you posted. Has this issue now been resolved?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • DCH19501's avatar
      DCH19501
      Joining in

      Hi Daniel,

      Yes, all sorted now & working, thanks.

      Regards,

      Dave